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VPN troubleshooting

Written by Bruno

Overview

If you're experiencing issues accessing the 1inch dApp while using a VPN, this guide will help you understand the cause and what actions you can take.
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1inch products are available to users in the USA, Europe, Asia and most other regions, except those subject to sanctions or where access is otherwise restricted. Certain products, features or assets may not be available in all jurisdictions, including some US states.
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To comply with applicable restrictions and help protect users and the platform, 1inch uses geofencing and VPN detection technologies. Because VPNs can obscure your actual location, using one may affect your ability to access the dApp or certain features.

Why 1inch blocks VPN

1inch restricts VPN usage for three primary reasons:

  • Regulatory compliance
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    Due to international sanctions, 1inch is legally prohibited from offering its services in certain jurisdictions. VPNs can obscure your actual location, potentially violating these restrictions.
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  • Preventing circumvention of geoblocking
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    VPNs are often used to bypass regional restrictions. Allowing this would undermine 1inch’s compliance obligations.

  • Enhancing platform security
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    VPNs can mask malicious activity such as bot traffic, fraud, or abuse. Blocking them helps preserve a secure and trustworthy environment for all users.

What to expect if you're using a VPN

If 1inch detects that you're connected via a VPN, you may encounter the following issues:

  • The dApp may not load or function properly

  • Swapping and other transaction features may be unavailable

  • Access to the interface may be automatically restricted

  • You may not be able to send images in live chat support

These are not technical errors—they are intentional limitations based on your network configuration.

What you can do

To restore full access to the dApp:

  1. Disable your VPN connection and reload the 1inch dApp.

  2. Ensure you're not in a restricted country. Refer to our Terms of Use for more information.

While 1inch acknowledges the importance of VPNs for privacy-conscious users, regulatory adherence and platform security take priority.

Learn more

For detailed compliance information, refer to the following resources:

Questions, comments, concerns?

Feel free to reach out to us in the live support chat!

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